First Capital Connect: REFUND SUCCESS!
After a couple of weeks of hard campaigning and early starts handing out surveys at Herne Hill, Tulse Hill and Loughborough Junction stations, I’m really pleased to say that First Capital Connect (FCC) customers using travelcards can now claim the refunds they deserve for the poor service we received in December and January.
It’s great to know that our hard work achieved something. Lots of us in Herne Hill rely on FCC trains to get us to work and where we need to be. We deserve a better service and we deserve the same refunds as First Capital Connect Season Ticket holders when we don’t get that service.
It was great to see that even the CEO accepted that the service they provided was poor. Click here and here to see the letter she sent in response to my original letter of complaint .
Here’s how you can claim your refund -
You can claim if:
- You have a First Capital Connect or Thameslink season ticket
- You have a weekly or monthly Oyster or Travelcard purchased from any FCC train station
- You bought a ticket on a day when there were delays and you still have that ticket
Click here for more information about who can apply for a refund or discount and how to apply.
For all paper tickets, oyster and travelcards, proof of purchase may be required.
If you have a season ticket – click here for the discount refund form or print out and post this form
If you do not have a season ticket – click here for the single journey delay repay claim form
Feb 5th, 2010 at 6:37 pm
All well and good, but I’m sure I saw leaflets from the Labour Party being handed out as well afterwards. Why are you taking all the credit for this?
Feb 6th, 2010 at 7:14 am
Thanks for your comment, FCC Passenger.
You’re right, the Labour candidate in Streatham also put out leaflets which were then distributed by labour activists here. However, all they were asking was whether people wanted the FCC Franchise removed or not.
As an FCC passenger myself, the thing that matters most to me and I think to all other passengers is
a) Getting a proper service running and
b) Getting people refunds for the poor service we’ve been receiving.
Revisiting the franchise issue is an option, but I was keen to see solutions that will make a difference now and not 5 years in the future!
Also, I thought it was more important to ask users what you think of your service and to give as much information as possible in my leaflet, than to promote myself, campaign or party.